1. Introduction

At Buzzfic Advertising, we are dedicated to providing top-tier digital marketing services tailored to your business needs. Given the customized and intangible nature of our services—including digital marketing strategies, search engine optimization (SEO), pay-per-click (PPC) campaigns, and web development—this Return and Refund Policy outlines the conditions under which refunds may be granted.

2. Non-Refundable Services

Once work has commenced on any of our digital marketing services, all fees are non-refundable. This encompasses both one-time projects and ongoing campaigns. The personalized nature of our services means that resources and time invested cannot be recuperated.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Non-Delivery of Service: If we fail to initiate the agreed-upon services within the specified timeframe, you may be eligible for a refund.
• Service Deficiencies: Should the delivered services not align with the agreed-upon standards or deliverables as specified in the service agreement, a partial refund may be considered after a thorough review.

4. Cancellation Policy

Clients wishing to cancel services must provide written notice. If cancellation occurs after work has begun, a pro-rated refund may be issued for any unused portion of services, based on the work completed up to the cancellation date. Services already delivered or marketing campaigns that have already run are not eligible for refunds.

5. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact Us: Email us at info@buzzficadvertising.com with your service details, including the project name, date of purchase, and reason for the refund request.
2. Review Process: Our team will assess your request and may reach out for additional information if necessary.
3. Decision Notification: We will inform you of the approval or rejection of your refund request within seven business days of receiving all required information.
4. Refund Processing: Approved refunds will be processed within ten business days, and a credit will be applied to your original method of payment.

6. No Refunds for Third-Party Costs

Payments made for third-party services (e.g., Google Ads, Facebook Ads) are handled directly through those platforms and are non-refundable. While we assist in optimizing your ad campaigns, we are not responsible for funds spent on these platforms.

7. Client Responsibilities

To ensure successful outcomes, clients are responsible for providing timely feedback, necessary materials, and approvals. Delays in client input or changes to the project scope may affect deliverables and timelines but do not warrant a refund.

8. Policy Modifications

Buzzfic Advertising reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website with an updated effective date. We recommend reviewing this policy periodically to stay informed about our refund practices.

9. Contact Information

If you have any questions or concerns regarding this Return and Refund Policy, please contact us at:

• Email: info@buzzficadvertising.com
• Address: Kickstart, Shahrah-e-Faisal Rd, PECHS Extension Block 6, Karachi, Sindh
  Office 4 Floor 1 Plot 9 Phase 7 Square Commercial Bahria Town Islamabad
• Phone: +92 300 828 9297